COVID-19 GUIDELINES


We are excited to welcome our guests back to Joyland. Safety is our #1 priority, and that is why we have enhanced our cleaning and developed extensive social distancing protocols to reduce the risks to guests and Team Members as much as possible during their time at the park.


Joyland is an outdoor attraction that poses a significantly lower risk of exposure than indoor venues. Our guests are not confined to one space for lengthy periods of time as they move constantly throughout Joyland.

If you feel you are in one of the vulnerable categories due to age or health considerations, we would advise you to postpone your visit to Joyland this season and wait for more secure times. We believe it is your right to assess the risks involved, take your own precautions, and come to your own conclusion as to whether to participate in social activities during these trying times.

Joyland will be taking the following proactive steps to reduce the risk of spreading the Coronavirus while experiencing our facility:

JOYLAND REQUIREMENTS
      • For the safety of all of our guests, if you, or anyone in your visiting party, are sick or experiencing any COVID-like symptoms, please stay home.
      • Team Members must complete a daily health screening prior to entering Joyland for work.
      • Signage has been placed around the park reminding guests to maintain social distancing, use provided hand sanitizer and help Stop the Spread of COVID-19.
      • We have placed alcohol-based sanitizer throughout the park for your convenience.
      • Restrooms have handwashing signage above each sink with directional pictures.
      • The outdoor seating has been placed 6 ft apart and queue lines are marked at 6 ft intervals.
      • Our Cleaning Team will focus on sanitizing surfaces and high touch areas regularly, including tables, benches, trash cans, hand-railings and restrooms.
      • We will be operating at a controlled, reduced 50% capacity to ensure your family has ample space to create memories while maintaining social distancing guidelines.
TICKETS
      • We will continue to accept cash and credit/debit with a matching ID. Credit/debit card machines will be sanitized following each use. If a signature is required, pens will be sanitized following every use.
      • Front Gate attendants will be sanitizing their hands, counters and credit/debit card machines following each family unit.
      • Front Gate attendants will wear masks while on duty.
RIDES AND QUEUE LINES
      • We request your assistance in leaving the appropriate space between your family and others in lines and on rides to ensure proper social distancing as recommended by the CDC. As our overall queue capacity will be reduced, lines for our attractions may appear longer than usual.
      • On our higher capacity and more popular attractions, a Joyland attendant will direct the loading of ride vehicles to maintain proper spacing between family groups.
      • Spacing squares are marked on the ground in the queue lines for your convenience.
      • Please be patient in line for our attractions as we have added a sanitation procedure between cycles. You will see additional Joyland personnel sanitizing touchable surfaces between each ride cycle to reduce the risk of contamination. Though this may increase time between cycles by a couple of minutes, the additional sanitizing will help reduce the possibility of virus transmission.
      • Water ride chlorine levels will continue to be monitored to ensure guest safety per local environmental health and safety guidelines.
          • The CDC has stated, “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g. with chlorine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.” https://www.cdc.gov/coronavirus/2019-ncov/php/water.html
FOOD SERVICE
      • We will continue to accept cash and credit/debit cards with a matching ID.
      • All condiments will be offered in disposable single use packaging.
      • Concession attendants will be sanitizing their hands and counters following each family unit.
      • Concession attendants will wear masks while on duty.
      • Refillable Souvenir Cups - guest will be given a disposable drink cup filled with the drink of their choice to pour into their souvenir cup. This will help to minimize the possibility of cross-contamination.
      • We have arranged tables and seating to facilitate proper separation between family groups.
      • Tables will continue to be cleaned and sanitized following each group as they leave.
SUMMARY

As you can see from the above list, we have taken many steps to try and mitigate the spread of infection between our guests and Team Members. The list will be constantly improved as we learn more information.

 

Like many organizations, we’re continually monitoring the balance between public safety with the desire to keep our economy and business alive. This balance needs to be re-evaluated on an ongoing basis. We have based our plan on the information and guidelines from State and health experts, however, we cannot guarantee there is no risk associated with engaging in a social activity at this time; we can only say we have done our best to minimize the risk with the procedures we have taken. If you feel you are in one of the vulnerable categories due to age or health considerations, we would advise you to postpone your visit to Joyland this season and wait for more secure times.

We believe it is your right to assess the risks involved, take your own precautions, and come to your own conclusion as to whether to participate in social activities during these trying times.

Again, thank you for your continued support. We are all appreciative of all the memories you have shared with us over the past 48 years. We look forward to making even more memories this summer as we adapt to the changing environment. If you have questions or concerns, please contact Joyland at 806-763-2719 ext. 12 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. We are excited to open up and see you back at the park soon.

David Dean, Owner
Joyland Amusement Park

Joyland Amusement Park

JOYLAND AMUSEMENT PARK

P.O. Box 2262
Lubbock, Texas 79408
(806) 763-2719

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